Streamlining Digital Onboarding for Retail Banking with OutSystems and TruNarrative

In today's hyper-digital era, the first interaction a customer has with a bank is increasingly digital. For retail banks, this means the onboarding process is not just a formality—it’s a make-or-break experience. Yet, onboarding remains one of the most friction-prone journeys, burdened by regulatory complexity, fraud risk, and outdated processes.

Fortunately, with the combined power of OutSystems, a leading low-code development platform, and TruNarrative, a robust regtech solution for identity verification and fraud detection, banks can radically simplify and secure the digital onboarding journey—delivering better experiences, faster compliance, and lower costs.

Why Digital Onboarding Matters More Than Ever

• 70% of customers abandon digital onboarding due to complexity or delays.

• Regulatory requirements for KYC (Know Your Customer) and AML (Anti-Money Laundering) are more stringent than ever.

• Customers expect instant, mobile-first account opening experiences.

Retail banks that fail to meet these expectations risk losing customers to more agile, digital-native competitors.

The Tech Stack: OutSystems + TruNarrative

OutSystems

OutSystems is a low-code platform that enables banks to build enterprise-grade applications fast—with rich user interfaces, secure workflows, and easy integrations. It empowers IT teams to create and iterate digital journeys in days or weeks, not months.

TruNarrative

TruNarrative is a regtech platform offering advanced identity verification, document scanning, AML screening, and fraud detection. It allows financial institutions to manage customer risk in real time, via a configurable decisioning engine and powerful APIs.

Together, OutSystems and TruNarrative create a seamless, scalable digital onboarding solution tailored for retail banking.

Solution Architecture at a Glance

The onboarding journey typically flows as follows:

1. User Registration (OutSystems): UI captures user details and triggers verification workflows.

2. Document & Identity Verification (TruNarrative): ID upload, facial recognition, and biometric validation.

3. AML Screening & Risk Assessment (TruNarrative): Real-time compliance checks and risk scoring.

4. Business Rule Execution (OutSystems): Based on TruNarrative response, workflows auto-approve, reject, or flag users.

5. Account Provisioning (OutSystems): Creates user profile in core banking system and sends confirmation.

   
   

This modular design supports API-based orchestration, making it easy to extend or enhance later.

Step-by-Step: The Digital Onboarding Journey

1. Quick Registration

Users begin by entering basic details—name, email, and phone number. OutSystems handles real-time validation and triggers a secure OTP-based verification.

2. Identity & Document Verification

The user uploads a government-issued ID and takes a selfie. These are securely sent to TruNarrative, which performs OCR, facial matching, and liveness detection.

3. Compliance Checks

TruNarrative screens the user against global PEP (Politically Exposed Persons) lists, sanctions databases, and adverse media sources. It calculates a risk score based on configurable rules.

4. Decision & Workflow Routing

OutSystems consumes the verification results and applies bank-specific logic:

• Low risk → automatic onboarding

• Medium/high risk → manual review

• Failed checks → rejection with rationale

  
  

5. Confirmation & Activation

Upon approval, the OutSystems workflow initiates account provisioning in the core banking platform. The user receives a welcome email, mobile app download link, and login credentials.

Key Features & Enhancements

• Real-Time API Integration: Enables instant verification and risk assessment.

• Mobile-First Experience: Optimized for both Android and iOS, ensuring broad accessibility.

• Customizable Decision Engine: Adjust risk thresholds and workflows without code changes.

• Audit Logging & Compliance: End-to-end traceability supports audits and regulatory reviews.

Optional enhancements include:

• Digital signatures (e.g., DocuSign)

• Chatbot assistance during onboarding

• CRM integration (Salesforce/MS Dynamics)

Business Outcomes

Benefit	Impact
Faster time-to-market	Deploy onboarding apps in 8–12 weeks
Improved conversion rates	Reduce drop-offs with intuitive UX
Reduced operational costs	Minimize manual reviews & paper-based processes
Better compliance	Real-time AML/KYC screening
Scalable architecture	Easily add regions, products, or channels

Why OutSystems + TruNarrative is a Winning Combo

Capability	OutSystems	TruNarrative
Front-end development	✅	❌
Workflow automation	✅	❌
API integration	✅	✅
KYC/AML verification	❌	✅
Risk scoring & fraud checks	❌	✅
Decisioning rules engine	✅	✅

Together, they offer a composable, agile, and regulator-ready onboarding ecosystem.

Conclusion

The future of retail banking hinges on delivering fast, secure, and intuitive digital onboarding. By combining OutSystems’ low-code speed with TruNarrative’s intelligent risk and compliance tools, banks can stay competitive, customer-centric, and compliant—all at once.

This isn't just a technology integration—it’s a transformation of the first step in the customer journey.

Ready to Elevate Your Onboarding Journey?

Let’s connect! Our experts can help you design and deploy a digital onboarding solution tailored to your regulatory landscape, customer needs, and core systems.